Audit
Audit
We inspect every detail your guests see before they do. Keep your service and physical standards at their peak.
Mystery Guest Service Audits
The first step of the analysis is to experience the hotel entirely through the eyes of an independent guest. We test how well your brand standards hold up in practice — not with measuring instruments, but the way a guest actually feels them.
What we do
- Booking and arrival journey: the flow from digital channels through to the check-in moment; telephone and email etiquette and professionalism testing
- Service quality: how front office, housekeeping, food & beverage (F&B) and engineering interact with the guest — welcome quality and brand voice
- Problem solving: analysis of staff complaint handling and resolution capability through deliberately simulated crisis scenarios
- Physical condition: room comfort, cleanliness of public areas, lighting and thermal comfort assessed through guest perception rather than technical measurement
Why it matters
Mystery shoppers offer an unfiltered view of daily operations, highlighting staff training gaps that standard audits miss.
Room Hygiene & Housekeeping Audits
Flawless cleanliness is the very first detail guests notice in a room. We inspect housekeeping hygiene standards in depth to safeguard your online rating scores.
What we do
- Inspection of housekeeping sanitation using a comprehensive 100+ criteria checklist
- Deep hygiene check of hidden spots: under beds, ventilation grilles, and behind furniture
- Detailed audit of bathroom tiles, glass doors, chrome fittings, and grout lines
- Audit of sanitation chemicals, safety compliance, and disinfection procedures
Why it matters
A single dusty corner or stained surface instantly compromises the guest experience and drives negative TripAdvisor reviews.
MEP & In-Room Technical Audits
Flawless performance of mechanical, electrical, and plumbing fixtures reduces maintenance tickets and operational friction.
What we do
- HVAC systems check: fan speed levels, noise thresholds, and thermostat calibration
- Testing of electrical sockets, light switches, vanity lights, and electronic safes
- Plumbing tests: water temperature response time, water pressure, drainage speed, and seal integrity
- Testing of smart room automations, electronic key card locks, and interactive TV systems
Why it matters
Sudden heating, cooling, or plumbing failures spark immediate complaints and costly emergency room changes.
Physical Condition & FF&E Audits
The physical wear-and-tear of furniture, walls, and textiles directly shapes your hotel's luxury perception.
What we do
- Quality check of room linens, pillows, towels, and bathrobes for signs of wear and staining
- Audit of furniture (FF&E), cabinetry joints, doors, and hardware for mechanical wear
- Inspection of wall paints, wallpapers, carpets, and floor trims for cosmetic damage
- Sound insulation tests (corridor noise leakage) and light-blocking (blackout) curtain efficiency
- Minibar products freshness/expiry check and audit of guest directory collaterals
Why it matters
Worn furnishings degrade your brand value. Systematically tracking room condition prevents major capital expenditure surprises.
Kitchen & Fire Safety Audits
Hygiene and fire protection in hotel kitchens are not just legal obligations — they protect life and property.
What we do
- Inspection and testing of kitchen hood fire suppression systems, gas detectors, and auto shut-off valves
- Compliance check of fire extinguishers, fire hose reels, emergency escape routes, and signage
- Audit of grease buildup in exhaust hoods and ductwork, cleaning records, and fire risk analysis
- Oversight of food storage temperatures, cold room calibrations, and freezer alarm compliance under HACCP standards
Why it matters
Kitchen fires are the leading high-risk incidents in hospitality. Regular testing of suppression and gas safety systems prevents catastrophes.
Restaurant & F&B Service Audits
Restaurants and bars are the display windows of guest satisfaction and critical sources of auxiliary revenue.
What we do
- Temperature monitoring (hot/cold holding equipment) and presentation quality in buffet and dining areas
- Audit of food serving temperatures, flavor profiles, portion accuracy, and presentation standards
- Evaluation of service staff menu knowledge, order delivery speed, courtesy, and personal hygiene
- Assessment of table setups, menu cleanliness, cutlery sanitization, and billing accuracy
Why it matters
F&B quality shapes the overall guest experience. Stumbles in service speed or food temperature directly harm hotel loyalty.
Information Technology (IT) & Wi-Fi Audits
High-speed and reliable internet access is the number one amenity requested by modern travelers.
What we do
- Wi-Fi signal strength and internet bandwidth (speed) testing in guest rooms, lobbies, dining rooms, and pools
- Inspection of interactive IPTV streams stability and ease of guest portal (hotspot) registration
- Cleanliness, cable management, and ventilation audits of server rooms and network cabinets
- Battery health tests of Uninterruptible Power Supplies (UPS) and system backup readiness analysis
Why it matters
Poor Wi-Fi coverage or slow loading speeds rank among the top three guest complaints in hotels worldwide.
What you receive
- Comprehensive mystery guest experience report
- Room technical and cleanliness punch lists
- Kitchen hygiene and fire safety compliance report
- Restaurant HACCP and service quality scorecard
- IT infrastructure and Wi-Fi performance mapping
- Corrective and preventive action plan
Service Packages
Packages
Mystery Guest Audit
Secret Guest Audit and Operational Reporting
Room Quality Check
Detailed Room Hygiene and MEP Fixture Inspections
360° Total Quality
End-to-End Mystery Guest, Kitchen, Fire Safety, Restaurant, and IT Infrastructure Audit Package
Let's discuss this service
We define the scope together based on your property's needs.